AZ: re-booking policy for Milan Linate closure

Published Monday, 15 October 2018 by Katie Rossiter

12-10-2018

REPRO POLICY MILAN LINATE

Dear travel partner,

Hereinafter the re-booking policy for Milan Linate closure, reroute to Milan Malpensa from July 27, 2019 to October 27, 2019.

REPRO POLICY

PASSENGERS WITH AZ TICKET ISSUED AND RESERVATION CONFIRMED


Passengers with AZ issued ticket and confirmed reservation have the right to select one of the following options, according to REG EU261/2004.
Travel Agencies are requested to timely inform their clients.

REBOOKING

Without any penalty, not before and not after 15 days from the departure of the affected flight from/to Milano Malpensa (MXP):
• AZ operating, in the same booking class or in the first available class, same cabin;

REROUTING

Without any penalty, not before and not after 15 days from the departure of the cancelled/re-scheduled flight, as follows:
• Via intermediate point on the same origin and destination, in the same booking class or in the first available class, same cabin.

Rebooking / Reissue must be completed within December 12th 2018.

REFUND

Full Refund, without any penalty, of completely unused ticket.
Refund will be issued in the original form of payment.

MILLEMIGLIA AWARD TICKETS

Millemiglia Customers will be re-protected on AZ operative flights from/to Milano MXP flights or via intermediate point, in the award class or the first available one, same cabin.
Rebooking / Reissue must be completed within December 12th 2018 without charging any penalty.
In case of travel renounce passengers can ask for miles refund.

GROUPS POLICY

GROUPS WITH DOWN PAYMENT DEPOSIT
Refund of the down payment deposit without any penalty.
Rebooking and/or Rerouting on AZ flights from/to Milano Malpensa (MXP):
- Total value of the down payment could be utilized for the purchase of new Alitalia tickets.
- The new fare should be re-negotiated.
- The reservation has to be made within December 12th 2018 , without charging any penalty;
- Travel must end within 6 months from the original departure date.

GROUPS WITH TICKET ISSUED
Ticket refund without any penalty:
- The refund will be provided through the same form of original payment and for the total paid amount.

Rebooking and/or Rerouting, without penalty, on AZ operating flights from/to Milano Malpensa (MXP):
- Rebooking / Reissue must be completed within December 12th 2018 ;
- Travel must end within 6 months from the original departure date.
- The new fare could be negotiated.

TICKET REISSUE

E-ticket must be reissued free of charge inserting in the ‘Endorsement and Restriction’ box the note “INV RER LIN 2019”.


For more information and assistance you can contact your sales support desk by phone via 020-5754920 or consult your reference GDS.








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